WARRANTY & RETURNS:
How do I exchange an item?
Please email info@ableandco.com.au within 14 days of receiving your item(s) with your full name and order number, and state the reason for the exchange and the alternate item(s) you would like instead. Our team will email you an exchange form to complete and send in with your package. Item must be in the original condition in which it was received.
Please note we do not reimburse shipping costs, and will send the exchanged item back to you free of charge within the week of receiving it.
Do you accept returns on items?
Yes, we offer free returns on all products within 7 days of purchase excluding items sold at a special promotional offer rate.
All specifications of our products are listed on the product pages. As we are an online retailer, it is the consumer's responsibility to double-check that they indeed want to purchase the product based on the images and specifications.
If you would like to return your item for any other reason please contact us at info@ableandco.com.au and state your name, order number and the reason for your return.
Customers must notify Able & Co of any return requests within 14 days of purchase and the item unworn and in new condition (including undamaged packaging and stickers still in place).
What is your Warranty policy?
All Able & Co products come with a 12 months warranty. If you believe any item is defective or damaged in transit please contact us immediately at ableandco@outlook.com.au. Someone from our customer support team will be in contact within 24 hours to process your warranty claim if your item arrived damaged or not-functioning.
Any water damage to the timepieces is not covered under warranty, as we strongly recommend not submerging the pieces in water, or exposing them to water. All Able & Co watches are 3ATM water resistant however warranty does not cover water damage. Thank you for understanding. Battery changes are not covered under warranty, strap damage from use is not covered, If ever any small components are damaged due to every-day wear, those are also not covered.
At Able & Co we believe that life should be memorable and that everyone deserves the opportunity to feel unstoppable in the items they wear. Because when you look good, you feel good. When you feel good, good things happen.
It’s these moments in life that are distinguishable.
Be You, Be Able
Able & Co.
MISSION:
We inspire our customers to greatness through the belief they are able to achieve the impossible.
VISION:
To be a global player in the fashion & apparel industry.
BRAND VALUES:
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COURAGE to push the boundaries of conventional fashion products
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PASSION for the fashion industry and the customers we serve
- Striving for market leading INNOVATION to provide our customers market leading products
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COMMITMENT to helping our customers be ABLE to achieve their dreams
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INSPIRE our customers to be ABLE to achieve greatness
PRODUCTS:
With the rise of the smart watch, we acknowledge that it's important for wrist watches to be both functional and fashionable.
We design a range of men's and women's watches that cater for both needs.
Our Collectable Series is a minimalist watch with a sleek design for women, while our Marble watch has a unique, hand cut marble dial in each piece.
Our men's chrono watches are our hero statement pieces for men designed to be both functional but also stand out amongst a crowd.
Do you offer free shipping?
Yes we offer free standard shipping Australia wide.
Do you offer free returns?
Yes. Don't like our product? That's fine. You can return the product obligation free within 7 days of purchase. To do so email info@ableandcio.com.au using the title 'FREE RETURN'. All products must be in the original format delivered along with swing tags and dial cover.
Do you accept Afterpay?
Yes. Able & Co is a registered merchant for Afterpay. You can choose to purchase your goods utilising this method at checkout.
What are your delivery charges?
We offer a flat rate of $8.50 standard postage within Australia and $11.50 for express postage within Australia.
International Shipping is set at a flat rate of $20.
From time to time Able & Co will offer special discounts and promotions whereby customers will be entitled to FREE shipping. Please note any promotional orders where free shipping is offered will be shipped via standard postage.
Do you charge Duties & Taxes?
No. Able & Co do not charge any duties or taxes to our products. However, when shipping internationally, please be aware duties and taxes is something that is outside of our control and varies in cost from country to country. In most cases our products will be under the threshold and so no charges will be payable. If you're concerned we would recommend getting in touch with your local customs office so you're not surprised if there is any unexpected shipping charges at your end.
When will my order arrive?
All orders placed before 6pm on weekdays will be processed and shipped on the next business day from our Gold Coast offices.
Orders placed on a weekend will be processed within 24 hours of the next business day. Once dispatched, standard postage provides Able & Co customers with a 2-3 business day delivery service within metropolitan areas, however, please allow an additional 1-2 business days for locations outside of metropolitan areas and up to 5 business days for Western Australia, Far North Queensland, Northern Territory and Tasmania.
Please note: there may be shipping delays during peak sale times such as Easter, Christmas, Cyber Monday & Black Friday.
Express:
Orders shipped by express postage can be expected to arrive within 1 business day for metropolitan areas and up to 2 business days for non-metropolitan areas and up to three for Western Australia, Far North Queensland, Northern Territory and Tasmania.
Do you ship internationally?
Yes! We ship worldwide!
As a guide please allow 2 - 5 business days.
Please note all international addresses must be entered in English.
How can I track my order?
Once your order is dispatched you will receive a shipping confirmation email with your tracking number and a link to track your shipment.
Are your watches water proof?
Yes. All Able & Co watches are 3ATM water proof which means they are resistant to depths of 30 meters. However, to ensure the longevity of your product, you should try to avoid getting your timepiece too wet on a regular basis as it may cause longer term damage. Please note, warranty for our products does not cover water damage.
For customers utilising our products in salt or chlorine water we advise rinsing your time piece with fresh water after usage and wiping down with a dry cloth. This will ensure your mesh / leather strap maintains its integrity.
Are the straps on your watches interchangeable?
Yes. All of Able & Co’s watches feature a unique interchangeable strap system where you can take off watch bands and switch them easily without any tools to switch up your time pieces look. With this system your watch will be a perfect fit for every occasion. Our straps are sized at 20mm in width.
I have the mesh band watch, how do I adjust the size to fit me?
Changing the length of your mesh band is easy. Follow the diagram below to resize your mesh band to be the perfect fit for your wrist. The process really is that simple!
How long is the warranty on your watches?
Each watch includes a 12 month warranty for your ultimate peace of mind.
How do I become an Enabler?
We love building partnerships with our Able Lads & Ladies. If you, or someone you know is interested in becoming a brand ambassador, we would love to hear from you. Get in contact via info@ableandco.com.au
Help! I need to change / cancel my order details.
Please email us immediately at info@ableandco.com.au with the subject title “ORDER ERROR".
Please provide your invoice number, and the new address. We will do our best to make the amendments before your order is despatched. Please note if your email is not titled correctly we cannot guarantee your request will be caught before dispatch.
